Frequently asked questions

What is your experience and reputation in the market? Can you provide references from previous clients?

With over 25 years specializing in luxury pools and landscapes across Florida, we’ve perfected the art of turning backyards into personal retreats. In fact, many of our clients come from referrals—would you like to see a portfolio of projects similar to yours? We can even connect you with past clients who were just as cautious as you are now.

Do you have a license and insurance?

Absolutely. RL Poolscapes has a complete license in Florida and has comprehensive insurance. Our Back Office team manages all those details, what matters most is that your project is completely protected at each stage. You can rest calmly knowing that we meet all the requirements of the industry for safe and legitimate operations.

What kind of custom or luxury features can you incorporate into the design?

Our clients love features like infinity edges, smart lighting, and built-in spas—but the best design starts with your lifestyle. For example, do you entertain often? If so, an outdoor kitchen or fire pit could be transformative. Here’s a 3D mockup we did for a client with similar needs…

Do you offer additional services like landscape design or post-installation maintenance?

Yes! In fact, 80% of our pool clients opt for our all-inclusive package (landscaping + lighting + maintenance). It saves them money long-term and ensures everything stays flawless. Would you like a side-by-side cost comparison?

What is the estimated cost for a project like mine, and what does it include?

Projects like yours typically range between $80,000 – more than $300,000, but let’s pinpoint it. If we tailor the design to your priorities—say, focusing on durable materials over temporary savings—we can optimize costs. Here’s a breakdown with 3 flexible tiers. Which aligns closest with your vision? Many customers finance their dreams through Heart with very low rates. Would you like to explore the payment options?

What is the typical timeline for completing a project?

Most Projects Take 8–12 Weeks, But We’re Currently Booking for next month. If we finish The Design This Week, We Can Secure Your Spot and Avoid Delasses from High Season Demand. How Does that Timeline Sound for You?

What kind of warranty do you offer on workmanship and materials?

We offer a 5-year structural warranty and 2-year finish warranty—because we build to last. But more importantly, we’ll be here long after installation. In fact, we still service pools we built 15 years ago!

How do you handle unexpected changes or issues during the project?

Transparency is key. If any unexpected issues come up, you'll get a same-day update with solutions - no surprises. For example: When a supplier recently shipped the wrong pavers, we: - Detected it during our quality control (before installation). - Received replacement materials within 48 hours. - Documented everything for the customer to view. - Still finished within the original timeline